FAQ

What do I do if my departure and return dates are out of office hours?

You leave your car parked near the exit gate of the Cairns Domestic Airport or at the arrivals of the Cairns International Airport (or another location, by arrangement). You will need to drop your key, car park entry ticket, and your signed form into a yellow envelope provided at either Airport Car Storage security box. Then deposit into the relevant Airport Car Storage security box either:

• Domestic Terminal: At the Main Pay Station, in the middle front of the public car park (click to view site map) or;
• International Terminal: Inside the Terminal between the Red Spot car rental and the public phone booth under the stairs at the arrival section. (click to view site map)

We will pick your car up from the Cairns Airport and store it for you at our storage depot. We will return it to the Cairns Airport and park it at the relevant terminal on the date you have specificed just prior to your arrival time in Cairns:

• Domestic Terminal: Near the exit gate in the domestic public car park or;
• International Terminal: At the arrivals end of the International public car park

What happens if I lose or take my car park entry ticket with me?

Call to let us know straight away so we can collect your car. Cairns Airport charge a minimum of $20 for a lost ticket. We need this ticket to exit the car park with your car.

What security do you have?

Airport Car Storage is a secure under cover / uncovered storage depot, including; fully fenced property, guard dogs, onsite care takers and internet online back to base surveillance cameras and alarm systems 24/7.

I don't know when I am coming back, is that an issue?

No, that is perfectly fine. We will mark the booking as a "to be advised" (TBA). Just make sure you call and give 24 hours notice prior to needing your vehicle back out to the Airport or another location, otherwise there it may incur a late notice fee, especially on holidays or Sundays when we only have a skeleton crew.

Do you have a valet service?

Yes on both counts.

• Parking valet – A service employee who parks cars for customers (definition Wikipedia).

  Airport Car Storage has drivers to pick up and drop your car off at the appropriate time and place (see how to book procedure).

  Valet car parking is a most valued service to our customers. Many of our customers return to take advantage of this service, citing this as the most convenient part of their journey. This allows them to park their car and fly out knowing that their car will be picked up and stored securely. On return they will just walk to their car and exit without having to bother with paying at the pay station just use the prepaid exit ticket.. It also eliminates using a taxi or shuttle service with double handling of your luggage or infants by just using your own car conveniently parked and ready for you.

• Car valet – An employee who is paid to clean customers’ cars (definition Wikipedia).

  Airport Car Storage have people to wash and / or detail your car while you are away. See services page.

Can I get a quote for extra long term storage?

Yes, please contact us on (07) 4053 3394 during office hours; 8am-5pm weekdays, and 8am-12pm Saturday. Or send us an email and we will contact you with a price.

Is there a cancellation fee?

No, there isn't.

I don't want to pay online with my credit card, is there another way?

Sure, just give us a call on (07) 4053 3394 during office hours; 8am-5pm weekdays, and 8am-12pm Saturday, and quote your credit card number to one of our staff members. They'll enter it with your relevant customer details and your credit card will be charged for the current invoice once your car is due to be delivered for your return to the Airport.

Or, you can write your credit card details on the booking form that you will place into a yellow envelope with your keys and car park entry ticket on your departure.

What happens if I take my car out of storage prior to the term agreed?

Charges will revert to relevant rates from the date in to the date out.

Do you provide services outside of what is listed on your website?

Yes. Please contact us if you have something out of the ordinary and we will see if we can help you. Phone (07) 4053 3394 during office hours; 8am-5pm weekdays, and 8am-12pm Saturday, or via email

For example, one of our long-term Melbourne customers who owns a business in Port Douglas rang and asked if we could pick up some equipment from the Cairns business district and leave it in his car. His flight arrival in Cairns was after closing time and he just wanted to drive straight to Port Douglas.

Can I have my car cleaned while I am away?

Yes. We offer a range of different services, such as washing and waxing your car, detailing and cut and polish. To view the full range of our services please visit our services page.

How far is your storage depot from the Airport?

Not far, only minutes away.