Help and Procedures
Help - Airport Car Storage
When Departing the Cairns Domestic Airport
- Park your car near the car park exit gate which is in a direct line to the main pay station on your way to departures at the domestic terminal public car park
- Take your keys, car park entry ticket and form with you
- Make your way to the Airport Car Storage Domestic security box located at the main pay station in the middle front of the domestic terminal public car park.
Click here to view the site map
Main Pay Station at the Cairns Airport Domestic Terminal
- Please fill out the payment method section on the form (attached), if you have not supplied a payment method previously.
- Please Note: If you happen to forget your booking agreement form there are blank forms and yellow envelopes located in the middle drop down draw of the Airport Car Storage Domestic security box (please see image below).
Airport Car Storage Security Box at the Cairns Airport Domestic Terminal - Key drop off and pick up
- Please make sure that the form has been filled out, signed and all the information is correct, place it with your car park entry ticket and keys, inside the yellow envelope provided before sealing.
- Please note: We need the car park entry ticket to be able to get your car out of the car park. Cairns Airport charge $20 minimum if the ticket is lost or taken with you by mistake.
- Place your sealed yellow envelope in the Key Drop Off section, which is at the bottom of the Airport Car Storage Domestic security box.
When Departing the Cairns International Airport
- Park your car in the Cairns International Airport car park
- Take your keys, car park entry ticket and form with you
- Make your way to the Airport Car Storage International security box, which is a yellow box located under the stairs at the arrivals section, between the Red Spot Car Rental and Public Phone Booth inside the International terminal.
Click here to view the site map
Airport Car Storage Yellow Security Box inside the Cairns International Terminal
- Please make sure that the attached form has been filled out, signed and all the information is correct. Please fill out the payment method section on the form, if you have not supplied a payment method previously.
- Please Note: If you happen to forget your booking agreement form there are blank forms and yellow envelopes located at the Airport Car Storage International security box.
- Place this form with your car park entry ticket and keys inside the yellow envelope provided before sealing.
- Please note: We need the car park entry ticket to be able to get your car out of the car park. Cairns Airport charge $20 minimum if the ticket is lost or taken with you by mistake.
- Place your sealed yellow envelope in the top of the Airport Car Storage International security box.
On Return to the Cairns Domestic Airport
Spare Key
- Spare key has been marked on your booking.
- On return your car will be parked near the exit gate of the Cairns domestic terminal public car park, with your keys, receipt and pre-paid car park exit ticket in a yellow envelope.
- The Yellow envelope will be located either:
- In the side pocket of the car door, if your car does not have this -
- It will be under the floor mat
- In some cases the keys cannot be locked in the car, if this happens;
- the car will be locked and the keys left in the boot of the car or;
- Your keys will be placed in a yellow envelope with your pre-paid car park exit ticket and receipt and left in the top section of our Airport Car Storage Domestic security box, which is located at the main pay station in the middle front of the domestic terminal public car park.
- You will receive an SMS confirmation with the unlock code.
- Please use the pre-paid car park exit ticket, to exit the car park.
NO Spare Key
- No Spare Key has been marked on your booking.
- On return, make your way to the Airport Car Storage Domestic security box, which is located at the main pay station in the middle front of the Cairns domestic terminal public car park.
- Your keys, receipt and pre-paid car park exit ticket will be in a yellow envelope in the top section of the Airport Car Storage Domestic security box.
- The unlock code will be sent to you via SMS once your booking has been processed in the system.
If you have not received this code before your return date, please contact Airport Car Storage during business hours and we will advise you of the unlock code. - Take out the yellow envelope with your name on it.
- Please make sure the Airport Car Storage Domestic security box is closed and locked before you leave.
- Your car will be parked near the exit gate of the Cairns domestic terminal public car park.
- Please use the pre-paid car park exit ticket, to exit the car park.
Keep Key
Keep Key is for customers that have left their spare key with Airport Car Storage permanently.- Keep key has been marked on your booking.
- On return your car will be parked near the exit gate of the Cairns domestic terminal public car park.
- Your receipt and pre-paid car park exit ticket will be in a yellow envelope.
- The yellow envelope will be located either:
- In the side pocket of the car door, if your car does not have this -
- It will be under the floor mat
- Please use the pre-paid car park exit ticket, to exit the car park.
On Return to the Cairns International Airport
Spare Key
- Spare key has been marked on your booking.
- On return your car will be parked at the arrivals end of the Cairns International public car park, with your keys, receipt and pre-paid car park exit ticket in a yellow envelope.
- The Yellow envelope will be located either:
- In the side pocket of the car door, if your car does not have this -
- It will be under the floor mat
- In some cases the keys cannot be locked in the car, if this happens;
- The car will be locked and the keys left in the boot of the car or;
- Your keys will be placed in a yellow envelope with your pre-paid car park exit ticket and receipt and left in our Airport Car Storage security box, which is a yellow box located under the stairs at the arrivals section, between the Red Spot Car Rental and Public Phone Booth inside the Cairns International Airport terminal.
- You will receive an SMS confirmation with the unlock code.
- Please use the pre-paid car park exit ticket, to exit the car park.
NO Spare Key
- No Spare Key has been marked on your booking.
- On return your keys, receipt and pre-paid car park exit ticket will be in a yellow envelope.
- The Yellow envelope will be located in the bottom section of our Airport Car Storage International security box, which is a yellow box located under the stairs at the arrivals section, between the Red Spot Car Rental and Public Phone Booth inside the International terminal.
- The unlock code will be sent to you via SMS once your booking has been processed in the system.
If you have not received this code before your return date, please contact Airport Car Storage during business hours and we will advise you of the unlock code. - Take out the yellow envelope with your name on it.
- Please make sure the Airport Car Storage International security box is closed and locked before you leave.
- Your car will be parked at the arrivals end of the International public car park.
- Please use the pre-paid car park exit ticket, to exit the car park.
Keep Key
Keep Key is for customers that have left their spare key with Airport Car Storage permanently.- Keep key has been marked on your booking.
- On return your car will be parked at the arrivals end of the International public car park.
- Your receipt and pre-paid car park exit ticket will be in a yellow envelope.
- The yellow envelope will be located either:
- In the side pocket of the car door inside a yellow envelope, if your car does not have this -
- It will be under the floor mat
- Please use the pre-paid car park exit ticket to exit the car park.
Shuttle
Please book or confirm your booking once you have collected your luggage.
Domestic
The Airport Car Storage Security Box is located in the middle-front of the public car park.
Click here to see the site map...
Please view the photographs of the Airport Car Storage security box for further clarification.
Main Pay Station at the Cairns Airport Domestic Terminal
Airport Car Storage Security Box at the Cairns Airport Domestic Terminal - Key drop off and pick up
International
The Airport Car Storage International security box is a yellow box located under the stairs at the arrivals section, between the Red Spot Car Rental and Public Phone Booth inside the Cairns International Airport terminal.
Domestic
Credit Card
Online - A secure online payment option is available on our website. After completing your booking, you will be taken to a booking confirmation page - at the bottom of the page is a link you can follow to pay with your credit card. Please enter your credit card details to make a payment. If you do not want to use your credit card on the website, you can phone us instead.
Phone - Call us on (07) 4053 3394. Please have your credit card ready. If you get the answering machine, please make sure you leave all of your details, including:
- Your full name
- Your Phone Number
- Your Booking Number
- Card Type (Visa, MasterCard etc.)
- The full card number
- Expiry Date
- CCV (3 digit security number found on back of card)
- Please Speak Clearly
Form - If you do not wish to quote your credit card over the phone, when you arrive at the Cairns Domestic Airport simply fill in your credit card details on the booking form at the Airport Car Storage security box. For Domestic flights, you can use the Airport Car Storage security box which is located at the main pay station at the middle front of the public car park of the Cairns Airport Domestic terminal. Once completed, place the booking form in the envelope with your keys and car park entry ticket. For Domestic flights, place the envelope in the bottom "Key drop off" slot of the Airport Car Storage security box.
Cash
You also have the option of paying by cash. On departure, all you need to do is insert the correct amount of cash into the envelope along with your keys, booking form and car park entry ticket. Then place the envelope in the bottom "Key drop off" slot of the Airport Car Storage security box.
Direct Debit (EFT)
Account Name: Airport Car Storage
BSB: 034664
ACC: 219190
Direct Deposits require a remittance advice to be emailed to Airport Car Storage or Fax: (07) 40 322 308
Cheque (Only for pre-approved or account customers)
Cheques should be made out to Airport Car Storage for the full amount and marked not negotiable. Insert cheque into the envelope along with your keys, booking form and car park entry ticket. Then place the envelope in the bottom "Key drop off" slot of the Airport Car Storage security box which is located at the main pay station at the middle front of the public car park of the Cairns Airport Domestic terminal.
International
Credit Card
Online - A secure online payment option is available on our website. After completing your booking, you will be taken to a booking confirmation page - at the bottom of the page is a link you can follow to pay with your credit card. Please enter your credit card details to make a payment. If you do not want to use your credit card on the website, you can phone us instead.
Phone - Call us on (07) 4053 3394. Please have your credit card ready. If you get the answering machine, please make sure you leave all of your details, including:
- Your full name
- Your Phone Number
- Your Booking Number
- Card Type (Visa, MasterCard etc.)
- The full card number
- Your full name
- Expiry Date
- CCV (3 digit security number found on back of card)
- Please Speak Clearly
Form - If you do not wish to quote your credit card over the phone, when you arrive at the Cairns International Airport simply fill in your credit card details on the booking form at the Airport Car Storage security box. For International flights, please use the yellow drop off box inside the Cairns Airport International terminal under the stairs. Once completed, place the booking form in the envelope with your keys and car park entry ticket. For International flights, place the envelope in the top of the Airport Car Storage yellow security box at the Cairns Airport International terminal.
Cash
You also have the option of paying by cash. On departure, all you need to do is insert the correct amount of cash into the envelope along with your keys, booking form and car park entry ticket. Then place the envelope in the top of the Airport Car Storage yellow security box at the Cairns Airport International terminal.
Direct Debit (EFT)
Account Name: Airport Car Storage
BSB: 034664
ACC: 219190
Direct Deposits require a remittance advice to be emailed to Airport Car Storage or Fax: (07) 40 322 308
Cheque (Only for pre-approved or account customers)
Cheques should be made out to Airport Car Storage for the full amount and marked not negotiable. Insert cheque into the envelope along with your keys, booking form and car park entry ticket. Then place the envelope in the top of the Airport Car Storage yellow security box at the Cairns Airport International terminal.
Use one of the below methods depending on which web browser you use:
- Internet Explorer 6, 7 and 8: Right click on the link and select 'Save target as...'. Name the file and save it to your computer, then double click to open.
- Firefox: Right click on the link and select 'Save Link as...' and save in the appropriate location.
- Opera 9.0: Right click on the link and select 'Save to download folder'.
- Safari: Right click on the link and select 'Download Linked File As...' and save in the appropriate location.
- Google Chrome: Right click on the link and select 'Save Link as...' once it has downloaded, click the file in your bottom toolbar to open it.
What is a Web Browser?
A web browser is the program you are using now to view the web. To establish which web browser you are using, click on 'Help' in the top menu bar. Once the help menu is open, click on the 'About...' button.
From our experience, Internet Explorer is the most problematic and it may be worth trying Mozilla Firefox or Google Chrome.
If you cannot discern which browser you are using, or still cannot print out your online booking form, feel free to contact us and we will be able to assist you.